/* A.A Joyland — IT Service Desk : dark charcoal + electric blue */
:root{
  --bg:#0E1116; --panel:#161A22; --panel-2:#1C212B; --line:#262D3A; --line-soft:#1F2530;
  --ink:#E8ECF3; --ink-2:#9AA5B7; --ink-3:#6B7688;
  --blue:#2F81F7; --blue-dim:#1B4FA8; --blue-soft:rgba(47,129,247,.12);
  --green:#2FBF71; --amber:#F2A33C; --red:#E5484D; --violet:#8B7CF6;
  --r:10px; --sh:0 8px 24px rgba(0,0,0,.35);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font:15px/1.5 Inter,system-ui,-apple-system,"Segoe UI",sans-serif;-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:'Inter Tight',Inter,system-ui,sans-serif;margin:0;letter-spacing:-.01em}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--blue);text-decoration:none}
.mono{font-family:'JetBrains Mono',ui-monospace,monospace}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#2A3140;border-radius:8px}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---------- login ---------- */
.auth{min-height:100vh;display:grid;place-items:center;padding:24px;
  background:radial-gradient(900px 500px at 20% -10%,rgba(47,129,247,.16),transparent 60%),var(--bg)}
.auth-card{width:100%;max-width:390px;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:32px;box-shadow:var(--sh)}
.brand{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.brand-mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(140deg,var(--blue),#7C4DF0);display:grid;place-items:center;font-weight:700;font-size:15px;font-family:'Inter Tight',sans-serif}
.brand b{font-size:16px;font-weight:600;display:block;line-height:1.2;font-family:'Inter Tight',sans-serif}
.brand span{font-size:11.5px;color:var(--ink-3)}

label{display:block;font-size:12.5px;color:var(--ink-2);margin:14px 0 6px;font-weight:500}
input,select,textarea{width:100%;background:var(--panel-2);border:1px solid var(--line);border-radius:var(--r);padding:10px 12px;transition:border-color .15s}
input:focus,select:focus,textarea:focus{border-color:var(--blue);outline:none}
textarea{resize:vertical;min-height:96px}
input[type=checkbox],input[type=radio]{width:auto}
select{appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%239AA5B7'><path d='M1 3l5 6 5-6z'/></svg>");background-repeat:no-repeat;background-position:right 12px center}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--blue);border:1px solid var(--blue);color:#fff;font-weight:600;border-radius:var(--r);padding:10px 16px;cursor:pointer;transition:background .15s}
.btn:hover{background:#4691FF}
.btn.ghost{background:transparent;border-color:var(--line);color:var(--ink-2)}
.btn.ghost:hover{background:var(--panel-2);color:var(--ink)}
.btn.sm{padding:6px 11px;font-size:13px;border-radius:8px}
.btn.wide{width:100%;margin-top:20px;padding:11px}
.msg{margin-top:14px;font-size:13px;padding:9px 11px;border-radius:8px}
.msg.err{background:rgba(229,72,77,.1);border:1px solid rgba(229,72,77,.3);color:#F5A3A6}
.msg.ok{background:rgba(47,191,113,.1);border:1px solid rgba(47,191,113,.3);color:#8FE3B4}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:236px 1fr;min-height:100vh}
aside{background:var(--panel);border-right:1px solid var(--line);padding:20px 14px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh}
.nav-group{font-size:11px;color:var(--ink-3);margin:16px 0 4px 10px;font-weight:600}
.nav{display:flex;align-items:center;gap:10px;padding:9px 11px;border-radius:9px;color:var(--ink-2);font-size:14px;font-weight:500;border:1px solid transparent}
.nav:hover{background:var(--panel-2);color:var(--ink)}
.nav.on{background:var(--blue-soft);color:#8FBCFF;border-color:rgba(47,129,247,.25)}
.nav svg{width:17px;height:17px;flex:none;stroke:currentColor;fill:none;stroke-width:1.7}
.nav .count{margin-left:auto;font-size:11.5px;background:var(--panel-2);border-radius:20px;padding:1px 7px;color:var(--ink-2)}
.who{margin-top:auto;border-top:1px solid var(--line-soft);padding-top:14px;display:flex;align-items:center;gap:8px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--panel-2);border:1px solid var(--line);display:grid;place-items:center;font-size:12.5px;font-weight:600;color:var(--blue);flex:none}
.who .id{min-width:0;flex:1}
.who .id b{font-size:13px;display:block;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.who .id span{font-size:11px;color:var(--ink-3)}
main{padding:26px 30px 70px;min-width:0}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.page-head h1{font-size:23px}
.page-head p{margin:5px 0 0;color:var(--ink-3);font-size:13.5px}

/* ---------- cards ---------- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(165px,1fr));gap:12px;margin-bottom:22px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:15px 16px;position:relative;overflow:hidden}
.kpi i{position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--blue)}
.kpi.a i{background:var(--amber)} .kpi.g i{background:var(--green)} .kpi.r i{background:var(--red)} .kpi.v i{background:var(--violet)}
.kpi b{font-family:'Inter Tight',sans-serif;font-size:27px;font-weight:600;display:block;line-height:1.1}
.kpi span{font-size:12.5px;color:var(--ink-3)}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px;margin-bottom:16px}
.card h3{font-size:15px;margin-bottom:14px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:900px){.grid2{grid-template-columns:1fr}}
.row{display:flex;gap:12px;flex-wrap:wrap}
.row>div{flex:1;min-width:180px}

/* ---------- table ---------- */
.tools{display:flex;gap:9px;flex-wrap:wrap;margin-bottom:14px;align-items:flex-end}
.tools input,.tools select{width:auto;min-width:140px;padding:8px 11px;font-size:13.5px}
.tools label{margin:0 0 6px}
table{width:100%;border-collapse:collapse}
thead th{text-align:left;font-size:11.5px;color:var(--ink-3);font-weight:600;padding:0 12px 9px;border-bottom:1px solid var(--line)}
tbody tr{border-bottom:1px solid var(--line-soft)}
tbody tr:hover{background:var(--panel-2)}
tbody td{padding:11px 12px;font-size:13.5px;vertical-align:middle}
td.t-title{font-weight:500;color:var(--ink)}
td .sub{display:block;font-size:11.5px;color:var(--ink-3);margin-top:2px}
.empty{padding:40px 16px;text-align:center;color:var(--ink-3);font-size:14px}
.empty b{display:block;color:var(--ink-2);font-family:'Inter Tight',sans-serif;font-size:15px;margin-bottom:5px}

/* ---------- pills ---------- */
.pill{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:20px;border:1px solid;white-space:nowrap}
.pill.open{color:#8FBCFF;border-color:rgba(47,129,247,.35);background:rgba(47,129,247,.1)}
.pill.assigned{color:#B9AEFB;border-color:rgba(139,124,246,.35);background:rgba(139,124,246,.1)}
.pill.in_progress{color:#F7C77E;border-color:rgba(242,163,60,.35);background:rgba(242,163,60,.1)}
.pill.on_hold{color:#A6B0C2;border-color:var(--line);background:var(--panel-2)}
.pill.resolved,.pill.closed{color:#8FE3B4;border-color:rgba(47,191,113,.35);background:rgba(47,191,113,.1)}
.pill.reopened,.pill.cancelled{color:#F5A3A6;border-color:rgba(229,72,77,.35);background:rgba(229,72,77,.1)}
.pri{font-size:11.5px;font-weight:600;display:inline-flex;align-items:center;gap:6px;color:var(--ink-2)}
.pri::before{content:"";width:7px;height:7px;border-radius:2px;background:var(--ink-3)}
.pri.medium::before{background:var(--blue)}
.pri.high::before{background:var(--amber)}
.pri.critical::before{background:var(--red)}
.sla{font-size:11.5px;color:var(--ink-3)}
.sla.warn{color:var(--amber)} .sla.late{color:#F07178;font-weight:600}
.tag{font-size:11px;color:var(--ink-2);background:var(--panel-2);border:1px solid var(--line);border-radius:6px;padding:2px 7px}

/* ---------- tiles ---------- */
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(196px,1fr));gap:12px}
.tile{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;text-align:left;display:block;color:inherit;transition:border-color .15s,background .15s}
.tile:hover{border-color:var(--blue-dim);background:var(--panel-2)}
.tile.on{border-color:var(--blue);background:var(--blue-soft)}
.tile svg{width:22px;height:22px;stroke:var(--blue);fill:none;stroke-width:1.6;margin-bottom:10px}
.tile b{display:block;font-family:'Inter Tight',sans-serif;font-size:14.5px;font-weight:600;margin-bottom:3px}
.tile span{font-size:12px;color:var(--ink-3);line-height:1.4;display:block}
.tile em{font-style:normal;font-size:11px;color:var(--blue);display:block;margin-top:8px}

/* ---------- details ---------- */
.meta{display:grid;grid-template-columns:130px 1fr;gap:9px 14px;font-size:13.5px;margin:0}
.meta dt{color:var(--ink-3);font-size:12.5px}
.meta dd{margin:0}
.desc{background:var(--panel-2);border:1px solid var(--line-soft);border-radius:10px;padding:13px;font-size:13.8px;white-space:pre-wrap;line-height:1.6}
.cmt{border:1px solid var(--line-soft);border-radius:10px;padding:11px 13px;background:var(--panel-2);margin-bottom:10px}
.cmt.int{border-color:rgba(242,163,60,.3);background:rgba(242,163,60,.06)}
.cmt b{font-size:12.5px;display:block;margin-bottom:4px}
.cmt b em{font-style:normal;color:var(--ink-3);font-weight:400;font-size:11.5px;margin-left:7px}
.cmt p{margin:0;font-size:13.5px;white-space:pre-wrap}
.log{font-size:12px;color:var(--ink-3);line-height:1.9}
.chips{display:flex;flex-wrap:wrap;gap:7px;margin:8px 0}
.chip{font-size:12px;padding:5px 10px;border-radius:20px;border:1px solid var(--line);background:var(--panel-2);color:var(--ink-2);cursor:pointer;display:inline-flex;gap:6px;align-items:center}
.chip input{margin:0}
.chip.on{border-color:var(--blue);background:var(--blue-soft);color:#8FBCFF}
.bar{display:grid;grid-template-columns:160px 1fr 42px;gap:10px;align-items:center;font-size:13px;margin-bottom:9px}
.bar .track{height:7px;background:var(--panel-2);border-radius:5px;overflow:hidden}
.bar .fill{height:100%;background:var(--blue);border-radius:5px}
.bar .n{text-align:right;color:var(--ink-2);font-size:12.5px}
.inline{display:inline}
.mobtoggle{display:none;margin-bottom:14px}
@media(max-width:820px){
  .shell{grid-template-columns:1fr}
  aside{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;border-right:none;border-bottom:1px solid var(--line)}
  aside .nav-group{display:none}
  .who{margin:0 0 0 auto;border:none;padding:0}
  main{padding:18px 16px 60px}
  .hide-sm{display:none}
  .meta{grid-template-columns:1fr}
}

/* ---------- outlet assignment (IT executive -> multiple outlets) ---------- */
.assign-row td{background:rgba(47,129,247,.04)}
.assign-head{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;font-size:12px;color:var(--ink-3);margin-bottom:10px}
.assign-actions{display:flex;gap:7px;align-items:center;flex:none}
.assign-group{margin-bottom:10px}
.assign-group-title{font-size:11px;color:var(--ink-3);font-weight:600;margin-bottom:4px}
.assign-hint{font-size:11.5px;color:var(--ink-3);margin-left:10px}
.btn.dirty{background:var(--amber);border-color:var(--amber);color:#1A1206}
.btn.dirty:hover{background:#FFB454}
.edit-row td{background:rgba(47,129,247,.05)}
.edit-row .row{margin-bottom:6px}
button.chip{font:inherit;font-size:12px}
button.chip:hover{border-color:var(--red);color:#F5A3A6}

/* ---------- clickable KPI cards ---------- */
a.kpi{display:block;color:inherit;transition:border-color .15s,transform .1s}
a.kpi:hover{border-color:var(--blue-dim);background:var(--panel-2)}
a.kpi:active{transform:translateY(1px)}
a.kpi .go{position:absolute;right:12px;top:12px;font-size:11px;color:var(--ink-3);opacity:0;transition:opacity .15s}
a.kpi:hover .go{opacity:1}

/* ---------- checklist (screen) ---------- */
table.checklist tbody td{padding:7px 10px}
table.checklist input[type=text],table.checklist input[type=number],table.checklist input:not([type]){margin:0}
table.checklist input[type=checkbox]{width:18px;height:18px;accent-color:var(--blue)}

/* ---------- printable sheet ---------- */
.sheet{max-width:880px;margin:24px auto;background:#fff;color:#111;padding:34px 38px;border-radius:6px}
.sheet-actions{display:flex;gap:8px;justify-content:flex-end;margin-bottom:18px}
.sheet-title{text-align:center;font-size:21px;margin-bottom:14px;color:#111;letter-spacing:.2px}
.sheet-meta{display:flex;justify-content:space-between;border:1px solid #333;border-bottom:none;padding:7px 10px;font-size:13.5px}
.sheet-table{width:100%;border-collapse:collapse;font-size:13px}
.sheet-table th,.sheet-table td{border:1px solid #333;padding:5px 8px;color:#111}
.sheet-table thead th{background:#f1f1f1;font-size:12px;text-align:left;color:#111}
.sheet-sign{display:flex;gap:60px;margin-top:46px;font-size:12.5px}
.sheet-sign>div{flex:1}
.sheet-sign .line{border-top:1px solid #333;margin-bottom:6px}
.sheet-sign span{color:#555}
.sheet-foot{margin-top:22px;font-size:11px;color:#666;text-align:center}
@media print{
  body{background:#fff}
  .sheet{margin:0;padding:0;max-width:none;border-radius:0}
  .sheet-actions{display:none}
  .sheet-table{font-size:11.5px}
  @page{size:A4 portrait;margin:14mm}
}
a.kpi.on{border-color:var(--blue);background:var(--blue-soft)}
a.kpi.on .go{opacity:1}

.pill.mr_generated{color:#7FD8E8;border-color:rgba(64,190,214,.35);background:rgba(64,190,214,.1)}
.mr-box{border:1px solid rgba(64,190,214,.3);background:rgba(64,190,214,.06);border-radius:10px;padding:12px;margin-top:12px}
.mr-box .assign-hint{margin:6px 0 0;display:block}

/* ---------- checklist tick / cross ---------- */
.tickx{display:flex;gap:6px}
.tickx label{margin:0;cursor:pointer}
.tickx input{position:absolute;opacity:0;width:0;height:0}
.tickx span{display:inline-grid;place-items:center;width:38px;height:32px;border-radius:8px;border:1px solid var(--line);
  background:var(--panel-2);color:var(--ink-3);font-size:16px;font-weight:700;transition:all .12s}
.tickx .tick input:checked + span{background:rgba(47,191,113,.18);border-color:var(--green);color:#8FE3B4}
.tickx .cross input:checked + span{background:rgba(229,72,77,.18);border-color:var(--red);color:#F5A3A6}
.tickx input:focus-visible + span{outline:2px solid var(--blue);outline-offset:2px}
tr.line-bad td{background:rgba(229,72,77,.05)}
.ok-txt{color:#8FE3B4;font-weight:600} .bad-txt{color:#F5A3A6;font-weight:600}
.mr-locked input:disabled{opacity:.75;cursor:not-allowed}
@media print{ aside, .tools button, .tools a.btn { display:none !important } .shell{grid-template-columns:1fr} }
tr.audit-fail td{background:rgba(229,72,77,.06)}